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Terms & Conditions


Below you'll find our Terms and Conditions. These always apply when you use or place an order through our website and contain important information for you as a buyer. Please read the Terms and Conditions therefore carefully. We also suggest you save or print these terms and conditions so that you can once again read at a later time.


1 Trading Company Arenque: based in Zuidlaren, The Netherlands and registered in the Chamber of Commerce of The Netherlands under registration number 54318343 acting under the name Handelsonderneming Arenque.

2 Website: consult the website of Trading Company Arenque through and all its subdomains.

3 Customer: the natural or legal person, whether or not acting in a professional or company that enters into an agreement with Trading arenque and / or has registered on the Website.

4 Agreement: any agreement or contract between Trading Company Arenque and Customer of any agreement to the Terms and Conditions are an integral part of this.

5 General Conditions: these General Terms and Conditions.

Applicability Conditions

1 All offers, agreements and deliveries of Trading Company Arenque the General Conditions apply, unless expressly agreed otherwise in writing.

2 If Customer in his order, acknowledgment or acceptance notification provisions or conditions that deviate from or not included in the General Conditions, these are for Trading Company Arenque only binding if and insofar explicitly accepted in writing by Trading arenque.

3 In the event that besides these general conditions also specific product or service conditions apply, these conditions also apply, but Customer can in case of conflicting terms always rely on the applicable provision that is most favorable to him.

Prices and information

1 All prices mentioned on the website and in other materials derived from Trading arenque include tax, unless otherwise stated on the Website, other levies imposed by the government.

2 If shipping costs are included, this will clearly time for the conclusion of the Agreement are listed. Additionally, this cost in the order process will be displayed separately.

3 The content of the website has been compiled with the greatest care. Trading arenque can not guarantee that all information on the site at all times correct and complete. All prices and other information on the Web site and other materials derived from Trading arenque are therefore subject to manifest programming and typing errors.

4 Trading arenque can not be held responsible for (color) deviations due to monitor quality.

Establishment Agreement

1 The Agreement is concluded at the moment of acceptance by the Customer of the offer of Trading arenque and it fulfilled the conditions laid down by Trading arenque.

2 If customer has accepted the offer electronically, Trading arenque immediately confirm electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the customer has the option to terminate the Agreement.

3 If it appears that the acceptance or otherwise distributed to entering into the Agreement by Customer inaccurate data Trading arenque entitled to only fulfill its obligation after the correct data is received.

4 Trading arenque may notify within legal frameworks or Customer to fulfill his commitments, but also of all the facts and factors that are important to a sound conclusion of the Agreement. If Trading arenque under this investigation was justified in order not to enter into the agreement, he is lawfully entitled to refuse an order or request or to implement special conditions, committing such prepayment.


1 To make the best use of the Website, the Customer can register via the registration / account sign-in option on the Website.

2 During the registration process, Customer chooses a username and password with which he can log in after registering on the Website. Customer is responsible for choosing a sufficiently reliable password.

3 Customer must have credentials are user name and password strictly confidential. Trading arenque is not liable for abuse of login data and should always assume that a customer who registers on the website is actually the Customer. All of which is done through the account of the Customer, under the responsibility and risk of the Customer.

4 If the Customer knows or suspects that his credentials have come into unauthorized hands, he shall as soon as possible to change their password and / or Trading arenque setting accordingly, allowing Trading arenque can take appropriate action.

Implementing Agreement

1 Once the order is received by arenque Trading, Trading arenque send the products subject to the provisions of paragraph 3 of this Article asked as soon as possible.

2 Trading arenque is entitled to engage third parties to perform the obligations under the Agreement.

3 The Website clearly time for the conclusion of the Agreement set out how delivery will take place and in what time will be delivered the goods. If no delivery date has been agreed or is listed, products will be delivered in any case within 30 days.

4 If Trading arenque products can not deliver within the agreed term, it shall notify Customer thereof. Customer may then agree on a new delivery date or he will have the opportunity to terminate the Agreement without charge.

5 Trading arenque advises Customer to inspect the products and to report any defects promptly, preferably in writing or by e-mail. See further the article on guarantees and conformity.

6 Once the deliverables are delivered at the delivery address, the risk, as regards these products to Customer. If expressly agreed otherwise, the risk is already on Customer. If Customer decides to pick up the products, the risk is about the transfer of the products.

7 Trading arenque is entitled to supply a similar product of similar quality as the product ordered, if the goods ordered is no longer available. Customer is entitled to terminate the agreement free of charge and return the product without charge.

Right of withdrawal / return

1 This section shall apply only if the Customer is a natural person not acting in the exercise of his profession or business. Business Customers therefore will allow no right of withdrawal. Customer has the right to arenque Trading Agreement concluded remotely within 14 calendar days of receipt of the product, without giving reasons, to cancel free of charge. The period begins on the day after the customer, or a pre-designated by third party other than the carrier has received the product, or:

• Client in the same order as ordered several products: the day on which Customer or a third party designated by him, has received the final product;

• if the supply of a product consists of multiple lots or pieces, the day on which Customer or a third party designated by him, received the last shipment of the final part;

• the contract is for regular delivery of goods during a certain period, the day on which Customer or a third party designated by him, the first product has received.

2 Only the direct cost of the return shipment will be borne by Customer. Customer must therefore to bear the return costs. If these costs are higher than the regular postal rate, Trading arenque gives an estimate of those costs.

Any fees paid by Customer for shipping and payment of the product to Customer will in return the entire order will be refunded to Customer.

3 Within the withdrawal period provided for in paragraph 1 Customer shall handle the product and packaging. Client will just open the package and use the product only to the extent that this is necessary in order to ascertain the nature, characteristics, and performance of products. The assumption is that these inspections should not go further than the Customer in a physical store would.

4 Customer shall only be liable for diminished value of the product that is the result of a way of dealing with the product beyond permitted in the preceding paragraph.

5 Customer may terminate the Agreement in accordance with paragraph 1 of the period prescribed in this Article by the model withdrawal form (digital) broadcast on Trading arenque, or to make any other unequivocal manner Trading arenque known that he renounces the purchase. Trading arenque confirms case of a digital report the receipt of such notification. After dissolution customer 14 days to return the product. It is also possible to send the product back immediately within the cooling-off period stipulated in paragraph 1 of this Article, provided that the model withdrawal form or any other unequivocal withdrawal statement is enclosed.

Products can be returned to:

Handelsonderneming Arenque

Lagweweg 9

9472 TD, Zuidlaren
The Netherlands

6 Already by Customer (forward) payments will as soon as possible but no later be repaid to the Customer in the same manner as the customer has paid for the order within 14 days after termination of the Agreement. If Customer has opted for a more expensive method of delivery than the cheapest standard delivery, Trading arenque do not have to repay the additional costs for expensive

Unless arenque Trading offers to collect the product itself, Trading arenque may wait to repay Trading arenque receive the product or customer to demonstrate that he has returned the product, whichever is the earlier.

7 The Website clearly time for the conclusion of the Agreement about whether to apply the right of withdrawal and stated any desired procedure.

8 The right of withdrawal does not apply to:

Products that have been created by the trader in accordance with specifications of the consumer;

-The Supply of digital content other than on a tangible medium if the performance has begun with the express prior consent of the Customer and

He has stated that he thus loses his right of withdrawal.


1 Customer payments Trading arenque should meet according to the ordering process and possibly on the Web site stated payment methods. Trading arenque is free to choose which payment methods and this may also change from time to time. In case of payment after delivery Customer a payment term of 14 days starting on the day after delivery.

2 If the customer does not fulfill his obligation (s) meets, this after being rejected by the Trading arenque on late payment and Trading arenque the Customer has granted a period of 14 days in which to comply with its payment obligations, After the failure of payment within this 14-day period, the outstanding amount of statutory interest and Trading arenque entitled to charge the extrajudicial collection costs incurred by him charged. These collection costs exceed 15% of outstanding amounts to € 2,500; 10% for the following € 2,500 and 5% on the next € 5,000 with a minimum of € 40, =. Trading arenque can benefit from Customer deviate from these amounts and percentages.

Warranty and conformity

1 This article is only applicable if there is a customer who is not acting in exercise of his profession or business. If by Trading arenque a separate warranty on the product is valid, and without it just made it in all type of customers.

2 Trading arenque guarantees that the products meet the agreement, the specifications mentioned in the offer, the reasonable requirements of reliability and / or usability and the existing legal provisions and / or government regulations on the date of the conclusion of the contract . If specifically agreed, state Trading arenque also ensures that the product is suitable for other than normal use.

3 A by Trading arenque, manufacturer or importer does not affect the legal rights and claims that although the Customer under the Agreement and may invoke.

4 If the delivered product does not comply with the Agreement, Customer must then within a reasonable time after he has discovered the lack Trading arenque thereof forthwith.

5 Trading arenque If the complaint is founded, following consultations with the relevant products Customer restored, replaced or refunded. The maximum compensation is subject to the article on liability equal to the price paid by the Customer about the product.


1 If one customer has a complaint about a product (in accordance with Article concerning warranty and conformity) and / or other aspects of the services provided by Trading arenque, he may complain to Trading arenque telephone, e-mail or post a complaint. See the contact information at the bottom of the Terms and Conditions.

2 Trading arenque gives Customer as soon as possible but in any event within 14 days after receipt of the complaint, a response to his complaint. If it is not yet possible to give a substantive or final response, will confirm Trading arenque within 14 days of receipt of the complaint and provide an indication of the period within which it expects to give a substantive or final response to the complaint Shopper .


1 This Article applies only if the Customer a natural or legal person acting in the exercise of his profession or business.

2 The total liability to Customer Trading arenque grounds of breach in the performance of the Agreement is limited to compensation of the maximum amount of the agreed contract price (including VAT).

3 Liability of Trading arenque to Customer for indirect damage, which in any case-but explicitly not limited -begrepen consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.

4 Except in the preceding two paragraphs of this article cases referred to Customer Trading arenque no liability for damages, regardless of the grounds on which an action for damages would be based. However, the limitations specified in this Article shall not apply if and insofar as damage is caused by intent or gross negligence of Trading arenque.

5 The liability of Trading arenque to Customer due to culpable breach of contract arises only if Customer Trading arenque sets immediately and properly of default, stating a reasonable period to remedy the deficiency, and Trading arenque after that period in the fulfillment of its obligations continues to fail. The notice must contain a detailed description of the shortcoming, so arenque Trading is able to react adequately.

6 The condition for the existence of any right to compensation is always that Customer damage as soon as possible but no later than 30 days after its occurrence in writing to Trading arenque.

7 In the case of force majeure Trading arenque is not obliged to pay compensation for any damage caused thereby to the Client.


1 As long as Customer has made full payment for the entire amount, all delivered goods remain property of Trading arenque.

Personal Information

1 Trading arenque processes the personal data of Customer in accordance with the privacy statement published on the Website.

Final Provisions

1 The Agreement shall be governed by Dutch law.

2 For as otherwise required by mandatory law, any disputes arising from the Agreement will be submitted to the competent Dutch court in the district where Trading arenque is located.

3 If any provision of these Terms is found to be invalid, this will not affect the validity of the entire Terms and Conditions. The parties will in that case, replace (a) new provision (s) to establish, which as far as legally possible expresses the intent of the original provision.

4 "in writing" in these Terms and Conditions also mean communication by e-mail and fax, provided that the identity of the sender and the integrity of the mail adequately established.


If after reading these questions Terms, have complaints or concerns, please feel free to mail or e-mail contact us.

Trading Company Arenque

tel +3150 211 0916

e webstore[.at.]

Commercial 54318343

VAT NL108422574B01